Greetings from Baltimore all, thanks for checking in despite my long absence.

A while back I blogged about the horrible service one actually gets in the customer service department of so many businesses (July 17th). I cited Future Shop as a prime example. I thought it was only fair I mention when I get good service somewhere, so here goes.

As you know I’ve been pretty down and depressed about having to travel for work so much lately. I got home from Baltimore Friday evening, and already this morning I was on an airplane on my way back there, yuck. Trying to cram my whole personal life into 48 weekend hours doesn’t work too well, and the fact that I basically didn’t even unpack made me feel like I was still at the hotel, even during those precious hours at home.

All this to say that on the airplane this morning, my mood was a little morose. I was sad about leaving everyone behind, and felt a little alone. Leaning my head against the cabin wall with my eyes shut, I was desperately trying to catch up on some sleep, but I was also freezing, like I invariably do on airplanes.

Anyway, all of a sudden, things went dark and I felt something on me. The steward, believe it or not, had shut my window blind and was covering me with blankets, even though I was already wearing a turtleneck. On this cold, bleak morning, a total stranger was tucking me in! I know it’s his job, but he didn’t have to. I appeared to be sleeping already.

That’s all it took. It’s only four evenings before I get back home on Friday. I can do this, I told myself, and then I fell into a warm, happy sleep.

(This blog was brought to you by Air Canada).